This is a sub project that branched from the M&A project. The affected team (~70 users) was using traditional phone lines to communicate with their customers. After M&A, a soft phone solution was scheduled to be implemented so the team members can continue their job responsibilities and exit completely. Due to the new corporate space still under construction, the team was forced to stay in the old unconverted environment.

The soft phone engineer traveled to the site to provide software installation training and quick troubleshooting approaches and FAQs so my team and I can execute the implementation. 

• Coordinated with Seller IT to change all jacks to their guest network for agreement and security reasons.
• Removed all desk phones from cubes and set up headsets.
• Notified all users the removal of desk phones and to expect new soft phone solution.
• Packaged installation to SCCM; allowing users to self-service from software center after push.
• Prepared manual installation sticks to contain software center failures.
• Ran hypercare to support and troubleshoot installation failures ensuring minimal downtime.
• Seller IT guest network bandwidth failed to support soft phone solution; coordinated with Seller IT to install Cardinal switch in their closest.
• Trained affected users quick troubleshoot methods and how/who to submit soft phone ticket item so they can get full support from the responsible team.
• Set up and processed disposal for the retrieved desk phones.

Thumbnail Image by Laetitia ANJUBAULT from Pixabay